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on December 3, 2007 - Delaware Business Ledger
Swift Financial did not set out to earn a high customer service rating from J.D. Power. But that is what happened at the north Wilmington company, which went into operation a little more than a year ago. Swift Financial began working with J.D. Power and Associates while refining its customer service functions. The call center is a key part of the company’s strategy of assigning each small business account with a personal relationship manager and making certain that a live voice answers the call with 60 seconds. Continue >
Web Startup Tries Luck in Small-Business Niche
on November 30, 2007 - American Banker
A startup financial company is hoping to revive a niche-oriented online banking model, by focusing on small businesses. Swift Financial Corp. says that its target market gets too little attention and will be attracted by its focus on customer service and lending, especially now that credit is suddenly hard to come by. The Wilmington, Del., company also is betting that small-business owners are more comfortable doing business online. Continue >
Swift Financial recognized by J.D. Powers and Associates for Call Center Customer Satisfaction
on November 29, 2007 - Press Release
Swift Financial, the financial services provider exclusively for small business, has been recognized for call center customer satisfaction under the J.D. Power and Associates Certified Call Center ProgramSM. This distinction – the first call center in the small-business banking industry – acknowledges Swift Financial’s strong commitment to provide “An Outstanding Customer Service Experience”. Continue >
Financial talent gets Swift Financial off to fast start
on July 5, 2007 - The Delaware Business Ledger
During a recent interview, Swift Financial CEO Ed Harycki and staff took a moment to applaud when a new account was secured. It’s one of the exciting things that occur at a start-up company and Harycki sees many such moments as one of the state’s newest financial services company goes into operation. Continue >
Swift Financial Bringing Banking Jobs Back to Delaware
on May 8, 2007 - The Delaware Business Ledger
Delaware Governor Ruth Ann Minner welcomed Swift Financial, the state’s newest financial services company, Friday, May 4, at their North Wilmington headquarters. With 25 employees in Delaware, Swift focuses exclusively on providing best-in-class banking products and services to small businesses nationwide. The company anticipates creating hundreds of new banking jobs over the next five years. Continue >
New finance group aims to serve small businesses
on May 5, 2007 - The News Journal
A group of former MBNA executives has launched a new financial services company in Delaware that offers $100,000 lines of credit to small business owners nationwide. At a ribbon-cutting ceremony Friday, Swift Financial announced it will employ 25 people at its headquarters in North Wilmington’s Silverside Carr Corporate Center, and expects to add 25 more by the end of the year. Continue >
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